CLIENT APPOINTMENT POLICY
The team at Hair On The Avenue is very committed to keeping our schedule on time. We appreciate your business and know that your time is as valuable as ours. We ask you to book your appointment, in most cases many weeks in advance. We are committed to confirming your appointment a minimum of 24 hours prior to your scheduled visit. Our final pledge to you is that we will not run any more than 10 minutes late for any scheduled, confirmed appointment. In the event our team does run behind for your appointment, we will be deducting 5% from your service bill for the inconvenience. We appreciate your commitment to us.

APPOINTMENT CANCELLATION POLICY
We understand that in some cases it may be necessary to cancel your scheduled appointment. We ask you for a minimum of 24 hours notice, this time will allow us to schedule clients from our cancellation list and fill your time slot. If you call with less than 24 hours notice and we have no success filling your time slot, you will be billed for half of the amount of your scheduled services. If you do not notify us at all, you will be billed for the full amount of the scheduled services. We do understand that emergency situations may arise, please share that with us when we do communicate and they will be handled on an individual basis. We would like to thank you in advance for your cooperation.

We ask that you read this information and if you have any questions or comments please do not hesitate to contact Debbie or David Meas to discuss. We value your business and welcome any comments you may have. Thank you again for your patronage and support.

THE HOTA TEAM